1.What’s special service we provide to the Customer?
l Pre-sales service.technical consultation,sample cutting,develop and customize, also special needs of customers.
l 24hr After sales service.24 hours technical support by e-mail or video call .
l In long term business different payment terms service also financial support .
l Quick Production and fast delivery system also 100% quality assured support.
l Make a business model for the customer service.Support Special formula for specific market.Make the product adaptable & suitable to the market .
2.How about Pre-sales service?
Ans: Yintian-tools will offer international customer free production process scheme, including technical consultation sample cutting, develop and customize or adjust accordingly to the special needs of the customers. Also for our stable customer can have inventory support. Now the price of raw materials is seriously rising. For stable customer’s we will arrange for stocking in advance to ensure price advantage.
3.How about after sales service?
l 100% quality assured for the products.
l 24 hours technical support by e-mail or video call.
l Calling also door-to door service. Engineers available to service for technical support.
l Use English user manual and detailed videos Draft.
4.What is the payment term ? does there any Financial support provide by the company?
Ans: We accept by T/T Payment 30% deposit before production & before delivery 70%.Also we accept payment on alibaba trade assurance.Even We may support financial issue in long term business.
5.How about your warranty Policy?
Ans:After the buyer provides detailed pictures and videos, we will solve the problem, and if it is the product itself, we will provide quantity compensation.
6.Do you offer Dealership or exclusive agent?
Ans:Yes,we can offer & we can discuss about it .If you have an interest please directly send mail to this email addressyintian@ytdtool.com .Also we are researching markets and hope to cooperate with more potential clients and give our clients more supports in their area.
